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Online Auction Giant Changes Fees
Samantha Stack of Ballard has an unusual work schedule that's completely dependent on her 15-month-old daughter, Savannah.“When she’s sleeping, I’m at work,” said Stack.Less than a year ago, Stack, who used to work in liquor sales, started an online auction site called MommyAuctions.com. It’s a site where mothers and others can sell and buy outgrown baby clothes, unused shower gifts, or even child-related items they make themselves. Anything kid-related.Right away, Stack says business was brisk.But in February, when eBay hiked some of its fees---prompting a week-long boycott by some angry sellers-- Stack's site really took off.Items for sale jumped from about $2,500 to $4,000 in one week.“So the eBay Boycott has been good for your business?” asked KIRO 7 Consumer Investigator Amy Clancy.“Almost double our users, double the auctions and double the traffic. It’s been amazing for our business,” said Stack.Stack says even though the so-called eBay boycott has now ended, her site's growth remains steady.She says it's because online sellers can post at MommyAuctions.com and other sites for free while they have to pay to post on eBay.And, since the recent changes, sellers are also paying a higher commission once the eBay items sell.“The small mom-and-pop sellers don’t feel like they’re respected, or even wanted, anymore. The fees are outrageous. They’re pushing them out pretty much,” said Stack.But that's not the only change at eBay.In May, the auction site will do away with buyer feedback, meaning sellers can receive negative reviews, but can't warn each other about deadbeat buyers.“What they’re trying to do is stop sellers from putting negative feedback when legitimately, it should be there, with a buyer who hasn’t done the right thing,” said eBay buyer and seller Reid Lowery.Lowery of Redmond is a long-time buyer and seller on eBay.He says he'll still use the site but agrees the changes will force many loyal sellers and ultimately, their buyers, to go elsewhere.“Bidtopia is out there now, eBid is out there now. There’s literally 50 or 60 legitimate sites out there. And it takes a little bit of time and research, but there are plenty of them that don’t charge for a listing,” said Lowery.“I think it really is going to give us a boost. And I think they’re going to see that there are great alternatives out there. Not just MommyAuctions.com – there are plenty of great alternatives out there for people looking to sell elsewhere,” said Stack.Clancy asked eBay how the boycott, and the backlash, are effecting business and why the changes are even being made, but was told, “no comment.”
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