Consumer Stories
When diamond jewelry disappears, owner calls KIRO 7
An Air Force veteran celebrates the end of a deployment overseas by treating himself to a diamond watch and ring. When the jewelry suddenly disappears, the vet contacts the police. When nearly a year goes by without any arrests, he calls KIRO 7 Consumer Investigator Amy Clancy for help. ...
West Seattle family says surge protector started fire
Noel Bracelin of West Seattle is thankful her house is still standing and her family is safe after a device meant to help protect from electrical fires -- a surge protector -- apparently caught fire in her home. Bracelin felt the company that makes the surge protector, Philips, wasn’t taking ...
Buyers of Skechers 'Shape-ups' get partial refund in settlement over false ad
If you bought into those claims that a shoe could shape you up without even a workout, you could be getting some money back. The country's largest false-advertising settlement in years involves a $40 million payout because Skecher's claims to help sculpt your body are sketchy at best. ...
New lawsuit filed against trampoline 'fun center'
A new lawsuit against a local trampoline facility has been filed after a local man suffered permanent injuries using the Bellevue facility. KIRO 7 Consumer Investigators were first to break the story two years ago, when the family of a 21-year-old man told KIRO 7 he broke his right ...
DirectBuy members angry about closures
KIRO 7 has uncovered a disturbing trend in local home remodeling: a number of DirectBuy stores have suddenly closed their doors, leaving homeowners with costly contracts worth thousands of dollars that most can’t get out of. When Consumer Investigator Amy Clancy started ...
Death doesn't stop legal obligations of timeshare
Since the great recession began, bills have been piling up for many. But when a Shoreline woman started receiving bills, collection letters and calls, she contacted KIRO 7, because the bills were for her dead son's timeshare. Consumer Investigator Amy Clancy started digging and soon learned death doesn't ...
Toy part that endangered Everett boy involved in earlier incident
UPDATE: Based on KIRO 7 consumer investigations, the U.S. Consumer Product Safety Commission issued an alert on April 2, 2012, warning parents about plastic film on children's toys. See the complete story. KIRO 7 Consumer Investigator Amy Clancy has just begun another investigation into federal consumer product safety documents after ...
Mom says boy nearly choked to death on part from toy
UPDATE: Based on this report, the U.S. Consumer Product Safety Commission issued an alert on April 2, 2012, warning parents about plastic film on children's toys. See the complete story. The mother of a 10-month-old boy believes a part from a Fisher-Price toy could have killed him. Late ...
KIRO 7 consumer alert prompts warning about plastic film on toys
The U.S. Consumer Product Safety Commission is warning parents and caregivers to remove all plastic film coverings on toys and other children’s products because they can pose a choking hazard to children. The warning comes after a KIRO 7 consumer investigation last month revealed that a 10-month old boy ...
Police: $5K in cash sent to Kent woman is a scam
A 73-year-old Kent woman recently received more than $5,500 in cash, yet police say the money was part of a scam that could have landed the woman in jail. Most of the money is now in evidence at the Kent Police Department. Officer Melanie Frazier told KIRO 7 ...
Callers offering 'tech support' another phishing scam for personal info
If someone offers computer help with your "Windows" -- Microsoft warns --- don't accept the offer. It’s apparently a phishing scam. Judy Fowler of Kent brought it to the attention of KIRO 7 Consumer Investigator Amy Clancy. Fowler uses her computer for online banking ...
Man who posed as lawyer gets jail sentence
A man KIRO 7 exposed for taking advantage of parents in divorce and custody battles is now headed to jail. Consumer Investigator Amy Clancy was the first to uncover the criminal activity of Arnie Newman. After months of research and interviews, Amy revealed that Newman was selling divorce ...
Seattle entrepreneurs relieved New iPad is the same size
Two Seattle entrepreneurs were relieved today to find that Apple’s New iPad will retain the familiar iPad dimensions, despite some rumors that it wouldn’t. Steve Isaac and Brad Melmon are the men behind Touch Fire, an analog keyboard for the iPad. The Touch Fire is a stretchy silicone keyboard ...
'Sticker shock' can strike when there's no price tag
You’ve heard of "sticker shock." What can be even more shocking: the price of something that doesn't even have a price tag. The Better Business Bureau is warning about a sales tactic that can end up costing consumers 1000% more than the actual price. BBB VP Nikki Horace ...
FTC bans 'negative option' marketing
On Thursday, the feds put an end to an alarming business practice KIRO 7's Amy Clancy first warned consumers about three years ago. The Federal Trade Commission has banned Jesse Willms and his many companies from using "negative-option" marketing. Clancy first exposed the practice in March of ...
Wages may be gambled away while workers not paid
KIRO 7 Consumer Investigators have learned that Snohomish County business owner Randall Goins deliberately and intentionally steals workers' wages. Meanwhile, his unpaid employees tell investigative reporter Amy Clancy that Goins lives “high off the hog.” According to Washington State Department of Labor and Industry officials, Goins is pretty good ...
Contractor accused of cheating customers out of thousands
A man working as a contractor for more than 10 years has been hired in King County, Spokane, all over the state, but his most recent jobs have been in Snohomish County, where the Washington State Department of Labor and Industries says Curtis Lee has continued his pattern of ...
Debt buyer-collector fined millions by FTC
The federal government has reached a settlement with a big debt collection company for alleged "deception." One of the nation’s largest consumer debt buyers and collectors, Michigan-based Asset Acceptance, has agreed to pay a $2.5 million civil penalty to settle charges it violated the Fair Debt Collection Practices ...
Woman loses $1,150 in payday loan ruse
A Covington woman was offered hundreds of dollars right when money was the tightest - during the holidays. So Autumn Bullman said "yes!" But that so-called "loan" went very wrong. Bullman was at work mid-December when she received a call on her cellphone from a man who said he ...
Buy 1, get 1 free offers may not be what they seem
It's a common sales pitch because it works: Buy one, get one free. But as Consumer Investigator Amy Clancy has learned, you still have to be careful. It sounds like a screaming deal: Two for the price of one. But two of “what exactly” is what you should ...
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