A number of states, including Washington, have taken action against Contour Adjustable Beds, formally named Craftmatic. The bed company has been told to scale back on their sales tactics and provide proof of any therapeutic benefit.

But the consumers that KIRO 7 Consumer Investigator David Quinlan spoke with say that never happened.

Martin Gustavason of Ballard had high hopes for his two new adjustable beds.

"They are brand new. I was convinced that this was what I needed," said Gustavason.

After all, he spent more than $6,000 for both of them.

"The man advised me that having a bed raised would improve the circulation," said Gustavason.

Gustavason, who suffers from Parkinson's, skin cancer and an irregular heartbeat, says all he wanted was a comfortable night's rest. So when a Contour salesman met with him about a bed, he was all ears.

"He was a very pleasant fellow; nice to deal with," said Gustavason.

Convinced the beds would make him feel better, Gustavason signed away. Eight days later, his new mattresses arrived.

"I did sleep on the bed the first night for half an hour. I could not sleep on the bed any longer," said Gustavason.

So he called Contour and asked for a refund. Their answer: No. The window for him to return the bed expired three days earlier, even though the bed hadn't even arrived.

Doug Walsh with the Washington State Attorney General says within the last three years his office has received more than 30 complaints against the company. Many of the complaints allege the same thing: Aggressive sales tactics and a misleading return policy.

According to Contour, they say Gustavason entered into a contract: The sleep system was delivered and accepted. Gustavason did not cancel within his return period. Contour says they do not sell their beds on an in-home trial basis and that they did offer to work with him.

Eighty-three-year-old Phyllis Nelson says she spent more than $3,000 of her life's savings on a Contour bed.

"She said, 'We've got a bed that will do everything for you and I know you'll love it,'" said Nelson. "She named a lot of things that it would do for me and help me and that I was lucky to have a bed like that."

Nelson, who has swollen legs, says she's fallen from her new bed twice. She, too, tried to return the mattress but her canclelation period expired. Nelson claims she was misled.

"It's not right. I don't know how she can sleep at night if she does this to other people," said Nelson.

As for Gustavason, he's bought a new bed and stores his Contour mattresses in a different room.

"I was mistaken and they took advantage of me. These beds are not satisfactory for someone in my condition and they don't care. They just don't care," Gustavason said.

The Federal Trade Commission is also investigating Contour Adjustable Beds for its sales tactics.

We did set up our own investigation where we monitored the bed company on one of their door-to-door sales. It turned out the salesperson stayed within state recommended guidelines.

Bottom line: The Washington State Attorney General's Office recommends that you read and understand the contract before signing. Understand your cancelation rights. And once something is delivered, you have the right to reject the merchandise right then and there.