Do I need a converter box?
If you currently receive free TV over the air by antenna and don't have a digital tuner, you will need a converter box and a UHF/VHF-compatible antenna. These are available at your local electronics retailer.

If you are on cable TV, satellite or other pay-TV service, you do not need a converter box for the FCC-mandated transition on June 12. NOTE: your cable company may require a converter box for its own programming; please contact your cable company if you have any questions.

How can I get a coupon for $40 off a converter box?
Click here to apply online or call 1.888.388.2009. You can also apply for replacement coupons for your coupons that have expired and were not redeemed.

NOTE: According to the government, it typically takes nine business days to process and mail coupons. Applications for coupons are being accepted through July 31, 2009 or while supplies last.

Can I get help setting up my converter box?
You can schedule FREE in-home assistance by calling one of these numbers:

AmeriCorps • 1.888.225.5322
Apollo Industries, LLC • 1.800.504.5677
Best Buy Co., Inc. • 1.877.229.3889
Deployment Essentials, LLC • 1.503.255.3669
Installs Inc, LLC • 1.800-582-4250
Koring Group, LLC • 1.800.310.8515

The government has contracted with these vendors to provide this free service by experts in the field of equipment installation.

Do I need a new antenna?
Find out at AntennaWeb. Based on geographical maps and signal strengths, AntennaWeb locates the best antenna for you and shows you the direction to point your antenna to receive the best possible reception.

My converter box is properly installed and I have the right antenna. Why can’t I get KIRO 7?
Be sure you are tuned to our digital channels: 7.1 or 39.

If you are tuned to 7.1 or 39 and still do not receive our signal, it’s possible you may be in an area that does not receive digital signals. If you live in portions of Eastern Clallam County, Eastern Jefferson County, King County, Western Mason County, Eastern Snohomish County and Central Thurston County and watch KIRO 7 using an antenna, you may lose service even if you properly install a converter box. In addition, if you live in an area that is obstructed by hills, trees or buildings and watch KIRO 7 using an antenna, you may lose service.

Please click here to see our coverage change map and here for the DTV signals available at your location.

If you live in the Mount Vernon or Olympia areas:
We are in the process of purchasing equipment and waiting for necessary licenses to help ensure you can continue to watch KIRO 7. While you may not get our signal on June 12, we anticipate finalizing the agreement and installing the equipment by the end of September 2009. Please visit this page for future updates.

Once the equipment is in place, you may receive KIRO 7 if you live in the Mount Vernon area, including Arlington, Burlington, La Conner and portions of Oak Harbor; and in the Olympia area, including Lacey, Nisqually and Tumwater.

What channels will I receive?
If you have already made the switch and are viewing digital television using an over-the-air antenna, we recommend you periodically “rescan” (also known as “auto-tune”) the channels on your converter box or digital television. This may help you continue to receive every available digital station as more stations become available and as existing stations change their channels or service area as part of the nationwide switch.

How can I get help with a more technical question regarding the DTV transition?

Call our Western Washington DTV Phone Bank at 1.877.429.1811 during the following dates and times:
• June 12, 12p-8p
• June 13, 4p-8p
• June 14, 4p-8p
• June 15, 4p-8p

OR

Submit your question under Ask the Engineer on our DTV guide and one of our engineers will assist you.